
INTERVIEWING SKILLS
Is a logical way of hiring the right candidate in an interview situation. Participants will understand how to match a candidate to a role in the most appropriate manner.
Appreciate the role of Job Description in an interview
Learn how to use a competence framework and identify the competencies demonstrated by a candidate
2 Days
Who is responsible for interviewing candidates
Simulations, Videos, Case Studies, Classroom Lectures (Online/ Offline)
Module 1: Introduction to Objective Goal Setting and Performance Counselling
- Understanding the Importance of Clear and Meaningful Goal Setting.
- Role of Performance Counselling in Employee Development and Organisational Success.
Module 2: Principles of Effective Goal Setting
- SMART Goals: Specific, Measurable, Achievable, Relevant, Time-Bound.
- Aligning Individual and Team Goals with Organisational Objectives.
Module 3: Establishing Performance Metrics and KPIs
- Defining Key Performance Indicators (KPIs) for Different Roles.
- Measuring Progress and Performance Against Set Metrics.
Module 4: Setting Developmental Goals
- Balancing Performance Goals with Developmental Objectives.
- Creating Personal Growth and Skill Enhancement Goals.
Module 5: Providing Constructive Feedback
- Effective Feedback Principles: Timely, Specific, Actionable, and Respectful.
- Delivering Feedback for Performance Improvement.
Module 6: Performance Counselling Techniques
- The Performance Counselling Process: Preparation, Discussion, and Follow-Up.
- Conducting Productive and Solution-Oriented Counselling Sessions.
Module 7: Addressing Performance Gaps
- Identifying Root Causes of Performance Issues.
- Developing Action Plans for Performance Improvement.
Module 8: Recognizing and Rewarding Performance
- Strategies for Acknowledging and Rewarding Achievements.
- Linking Performance Recognition to Motivation and Engagement.
Module 9: Managing Underperformance and Challenges
- Approaches to Addressing Underperformance: Coaching, Training, and Support.
- Constructive Communication in Difficult Performance Conversations.
Module 10: Goal Alignment and Cascading
- Cascading Organisational Goals Down to Team and Individual Levels.
- Ensuring Clarity and Consistency in Goal Setting Across the Organisation.
Module 11: Goal Review and Monitoring
- Regularly Reviewing Progress Toward Goals.
- Continuous Feedback and Adjustments for Goal Achievement.
Module 12: Continuous Improvement and Personal Development
- Self-Assessment and Reflection: Identifying Areas for Improvement.
Strategies for Ongoing Learning and Skill Development in Goal Setting and Counselling.
SIMULATION: BEIng Interviewer
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Being an Interviewer simulates interviews with candidates
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Participants will learn how to understand the candidate responses in a better way and how to identify the competence levels of candidates using the requirement framework
Flora A Zhang, GAP Hong Kong
It was a delightful journey for me to experience the simulation. it is an insightful experience for me since it is the first time to touch simulation in work life.