• +91-8917426737 (0900-1800 Hrs. IST)

Contact Information

  • 1135, FF, Landmark Cyber Park, Sec 67, Gurugram, Haryana-122101

  • +91-8917426737 (0900-1800 Hrs. IST)


Authentic Leadership


AL program is designed for participants to :

  • Appreciate that the prime focus of an authentic leader is the success of the organisation within the construct of social values 

  • Be self-aware, develop openness, as well as promote unbiased decision-making and objective amongst participants 

  • Participants will be able to relate and focus more with organisational goals 

  • Participants will be able to appreciate the importance of authenticity for a Leader 

  • The program will help participants to improve communication with colleagues 


2 Days 

Managers in Mid and Senior Management roles 

Simulations, Videos, Case Study, Classroom Lecture (Online) 

Module 1: Introduction to Authentic Leadership

  1. Defining Authentic Leadership: Understanding the core concepts and principles.
  2. The Importance of Authentic Leadership: Exploring its impact on individuals, teams, and organisations.
  3. Differentiating Authentic Leadership from Other Leadership Styles: Comparing and contrasting with other leadership approaches.

Module 2: Self-Awareness and Values

  1. Self-Discovery: Reflecting on personal values, beliefs, strengths, and areas for growth.
  2. Authenticity and Self-Identity: Exploring the link between authenticity and a strong sense of self.
  3. Values-Based Leadership: Aligning leadership behaviors with personal values.

Module 3: Emotional Intelligence and Authenticity

  1. Emotional Self-Awareness: Developing a deeper understanding of one's emotions and their influence on leadership.
  2. Emotional Regulation: Strategies for managing emotions to maintain authenticity and effective leadership.
  3. Empathy and Interpersonal Relationships: Building authentic connections with others through empathy and understanding.

Module 4: Building Trust and Credibility

  1. Trust-Building Behaviours: Exploring behaviours that foster trust and credibility with team members and stakeholders.
  2. Authentic Communication: Honing transparent and open communication skills to enhance trust.
  3. Accountability and Integrity: Demonstrating consistency between words and actions.

Module 5: Authentic Leadership in Practice

  1. Leading by Example: Modelling authentic behaviours for others to follow.
  2. Ethical Decision-Making: Applying authenticity to navigate complex ethical dilemmas.
  3. Handling Challenges: Strategies for maintaining authenticity in difficult situations and under pressure.

Module 6: Empowerment and Employee Development

  1. Empowering Others: Encouraging autonomy, growth, and empowerment among team members.
  2. Coaching and Mentorship: Using authentic leadership to guide and develop team members.
  3. Creating a Positive Work Environment: Fostering a culture of trust, respect, and collaboration.

Module 7: Adaptability and Resilience

  1. Embracing Change: Using authenticity to navigate change and uncertainty.
  2. Resilience Building: Developing the emotional strength to bounce back from setbacks.
  3. Learning from Failure: Embracing failures as learning opportunities and displaying authenticity throughout challenges.

Module 8: Authentic Leadership in Diverse Contexts

  1. Inclusivity and Diversity: Incorporating authenticity in leading diverse and inclusive teams.
  2. Cultural Sensitivity: Understanding how authenticity can vary across cultural contexts.
  3. Global Leadership: Adapting authentic leadership principles to a global or multicultural setting.

Module 9: Developing an Authentic Leadership Plan

  1. Personal Development Goals: Setting specific goals for further developing authentic leadership skills.
  2. Action Plan: Creating a step-by-step plan to implement authentic leadership principles in daily practice.
  3. Continuous Growth: Strategies for ongoing self-assessment, reflection, and improvement.

Module 10: Authentic Leadership and Organizational Impact

  1. Authentic Leadership's Impact on Organizational Culture: Exploring how authentic leaders shape the culture of their organisations.
  2. Leading Change Authentically: Leveraging authentic leadership to drive positive organisational change.
  3. Authentic Leadership and Sustainable Success: Examining the long-term benefits of authentic leadership for individuals, teams, and organisations.

Activities and Learning Methods:

  • Self-assessment tools for self-awareness.
  • Group discussions and case studies.
  • Role-playing and simulations.
  • Authenticity journaling and reflection exercises.
  • Guest speakers and leadership stories.
  • Interactive workshops and small group activities.
  • Peer feedback and coaching sessions.
  • Action planning and goal setting.

The content outlined above aims to provide a comprehensive and experiential learning journey for participants, helping them develop the skills, mindset, and behaviours associated with authentic leadership. The training program encourages self-reflection, interpersonal connections, and practical application, fostering a strong foundation for authentic leadership practices.

SIMULATION: Let Us Do Business

Kroshna Generiwal, Aditya Birla:

"It was a really very insightful and useful program, very interactive."

Abhay Kumar Bogar, Murugappa Group:

Program was really very insightful and useful program, very interactive.


Leadership Communication & Influencing


The key learning objectives of the program are to make participants understand and practice how 

  • Clear communication aligns employees with strategic goals 

  • Difficult conversation can be disastrous for the organization 

  • Influence with and without authority can be used for achieving win-win results 

  • Participants will appreciate why clarity while communicating goals is critical 

  • Participants will understand how to build trust, encourage transparency and improve engagement 

  • Participants can better contribute towards creating a collaborative and inclusive workplace culture 


2 Days 

Managers in Mid and Senior Management roles 

Simulations, Videos, Case Study, Classroom Lecture (Online) 

Module 1: Introduction to Leadership Communication & Influencing

  1. Understanding the Importance of Communication and Influencing in Leadership.
  2. Role of Communication and Influence in Achieving Organisational Goals.
  3. Overview of Key Concepts and Principles.

Module 2: Effective Communication Foundations

  1. Elements of Effective Communication: Verbal, Nonverbal, and Written.
  2. Active Listening and Empathetic Communication.
  3. Clear and Concise Message Delivery.

Module 3: Tailoring Communication to Different Audiences

  1. Understanding Different Communication Styles.
  2. Adapting Communication for Different Stakeholders: Teams, Peers, Executives, Clients.
  3. Overcoming Communication Barriers and Misunderstandings.

Module 4: Persuasive Communication Techniques

  1. Building Credibility and Trust through Communication.
  2. Framing Messages for Impact: Emotional and Logical Appeals.
  3. Storytelling as a Powerful Persuasion Tool.

Module 5: Influencing Strategies

  1. Principles of Effective Influence.
  2. Building Relationships for Effective Influence.
  3. Using Social Proof, Authority, and Reciprocity.

Module 6: Conflict Resolution and Difficult Conversations

  1. Approaches to Resolving Conflicts through Communication.
  2. Handling Difficult Conversations with Empathy and Diplomacy.
  3. Turning Conflict into Positive Outcomes.

Module 7: Leading with Authenticity

  1. Authentic Leadership and its Role in Communication and Influence.
  2. Aligning Values with Communication: Fostering Trust and Credibility.
  3. Personal Branding and Communication Style.

Module 8: Communication and Influence in Team Leadership

  1. Communicating Vision, Goals, and Expectations.
  2. Motivating and Inspiring Teams through Effective Communication.
  3. Giving Constructive Feedback and Recognition.

Module 9: Leading Change through Communication

  1. Communicating Change: Addressing Resistance and Navigating Uncertainty.
  2. Creating a Communication Plan for Change Initiatives.
  3. Overcoming Resistance with Persuasive Messaging.

Module 10: Communication Technology and Digital Leadership

  1. Leveraging Digital Tools for Effective Communication.
  2. Virtual Leadership: Effective Communication in Remote and Virtual Environments.
  3. Balancing Digital Communication with Personal Connection.

Module 11: Public Speaking and Presentation Skills

  1. Principles of Compelling Public Speaking.
  2. Structuring Engaging Presentations.
  3. Overcoming Stage Fright and Nervousness.

Module 12: Practicing Leadership Communication & Influencing

  1. Role-Playing and Simulations: Applying Communication and Influence Strategies.
  2. Group Discussions and Feedback Sessions.
  3. Real-world Application: Developing a Communication and Influence Action Plan.

Activities and Learning Methods:

  1. Interactive workshops and role-playing exercises.
  2. Case studies and real-world examples.
  3. Group discussions and peer feedback.
  4. Presentation practice and coaching.
  5. Video analysis and self-assessment.
  6. Guest speakers and leadership communication stories.
  7. Reflection and journaling exercises.
  8. Action planning and goal setting.

This content outline aims to provide a comprehensive training program that helps participants develop effective communication skills, persuasive techniques, and strategies for influencing others in a leadership context. The program encourages experiential learning, practical application, and continuous improvement in leadership communication and influence.

Participants will use simulations of at least 2 hours duration. Leadership simulations around importance of clarity in communication, sharing of information and goal alignment. They will also use simulations depicting real life transactions. 

Jayesh Dhareshwar, SFL:

Wonderful program with a good insight on the types of Communications, Conflicts, Disputes, Power & Influencing.


Service Leadership


The world around us is changing at an unprecedented pace. Availability of data, objective analysis, improved processes are increasing expectations of customers as never before. Is your organization ready to meet the challenge internally and externally? Are your managers aligned with the vision of your organization to deliver superior customer experience? This program aims at providing answers to these questions and many more. 

2 Days

Managers in Mid and Senior Management roles 

Simulations, Videos, Case Study, Self-Assessments Classroom Lecture (Online)  

Redefining Service & Service Leadership 

  • Understanding the shift from meeting needs to creating value 

  • Creating & managing empowered and innovative teams 

Rising Customer Expectation & Improving Your Service 

  • Understanding Speed, Objectivity, Error-Freeness & Cost Sensibilities of Customers 

  • Building blocks of Service improvement 

Technology In Service- The Game Changer 

  • Using Technology for Continuous Improvement 

Building Service Excellence for The New Age 

  • Appreciating 10 fundamental requirements of Service Excellence 

  • Applying Service Excellence at the work- place 

Changing Service Landscape- Innovations Around Us 

  • Digital Innovations that have destroyed yesterday’s behemoths and learnings from those 

Sensing Digital Opportunities In Service Delivery 

  • Using Structured Process Analysis for Digital Opportunities 

Aligning Stakeholders & Implementing Opportunities 

  • Cost-Benefit Analysis of a Digital Intervention 

  • Aligning Stakeholders & Managing Change


SIMULATION: Customer Is King

Bijan Patra, HP Enterprise

Excellent Simulation and lots of progressive new learnings.


Strategic Thinking & Leadership Effectiveness


The key learning objectives of the program are 

  • Appreciate what is strategic thinking 

  • Understand how to structure ambiguity 

  • Shows flexibility in behaviour 

  • Ability to connect dots 


2 Days

Managers in Mid and Senior Management roles 

Simulations, Videos, Case Study, Classroom Lecture (Online)  

What is Strategic Thinking Skills linked to Strategic Thinking 

  • Problem Solving & Decision-making 

  • Critical thinking 

  • Analytical Skill 

  • Creativity 

Improving Strategic Thinking Ability 

  • Developing Strategic Thinking 

-Forecast the future and learn from the past- Understanding trends 

-How to create an informed strategy 

Cultivating A Strategic Mindset 

-Reflect & Plan 

-Uncover Biases 

-Access Quality Information 

-Practice Questioning 

-Think Consequences 

Strategy Planning Frameworks 

  • Strategy Development Frameworks 

  • Strategy Execution Frameworks 

Leadership Effectiveness & Strategic Thinking 

  • Strategic thinking with your team 

  • Measuring success against goals 

  • Strategic thinking as an ongoing process 

Enhancing Leadership Effectiveness Multi-fold 

  • Strategic Thinking 

  • Achievement Orientation 

  • Resilience 

  • Agility 



Biswajit Raha   Daikin India- This is very interesting where I have to respond quickly which actually enables to realize actual patterns which helps to understand myself.

Krishna Ganeriwal Murugappa Group- It was really very insightful and useful program, very interactive.

S. Hari Krishnan TFL Quinn India- Excellent tool, to analyze the usefulness per rupee spent. This is the major challenge as budget is always a limitation in organization. Good feedback for teams as well, to discuss and then come with a plan. 


Contextual Leadership



CL program is designed for participants to use a Situational Leadership framework to align leadership style as required for the given context. 

  • Participants should be able appreciate methods to improve team achievements 

  • Participants should be able to increase employee satisfaction 



  • Appreciate the role of leadership style in achieving team goals 

  • Identify situations that might be impacting team morale 

  • Understand the need to develop employees and keep them motivated 


1 Day 

First Level Managers & New Managers 

Simulations, Videos, Case Studies, Classroom Lectures (Online/ Offline) 

Module 1: Introduction to Contextual Leadership and Effective Delegation

  1. Understanding Contextual Leadership: Definition, Importance, and Benefits.
  2. The Link Between Contextual Leadership and Effective Delegation.

Module 2: Leadership Styles and Situational Adaptation

  1. Exploring Different Leadership Styles: Autocratic, Democratic, Transformational, etc.
  2. Situational Leadership Model: Adapting Leadership Styles to Different Scenarios.

Module 3: Understanding Organisational Contexts

  1. Organisational Culture and Its Impact on Leadership.
  2. Leading in Different Organisational Structures: Hierarchical, Flat, Matrix, etc.

Module 4: Leading Teams in Various Contexts

  1. Leading Cross-Functional and Multidisciplinary Teams.
  2. Team Dynamics and Leadership in Remote and Virtual Settings.

Module 5: Adapting Leadership to Individual Team Members

  1. Recognizing Individual Differences: Personality, Skills, and Motivation.
  2. Tailoring Leadership to the Needs of Team Members.

Module 6: Leading During Change and Uncertainty

  1. Leading Through Change Initiatives: Communication and Employee Engagement.
  2. Adapting Leadership Approaches During Times of Uncertainty.

Module 7: Cultural Intelligence and Global Leadership

  1. Cultural Context: Leading Diverse and Multicultural Teams.
  2. Cultural Intelligence and Effective Cross-Cultural Leadership.

Module 8: Delegation Principles and Techniques

  1. Benefits of Delegation: Empowerment, Efficiency, and Skill Development.
  2. Delegation Process: Task Selection, Assignment, Monitoring, and Feedback.

Module 9: Overcoming Delegation Challenges

  1. Overcoming Micromanagement Tendencies.
  2. Dealing with Resistance to Delegation and Empowerment.

Module 10: Delegation and Team Performance

  1. Impact of Effective Delegation on Team Performance and Morale.
  2. Setting Clear Expectations and Accountability Through Delegation.

Module 11: Developing Delegation Skills

  1. Effective Communication in Delegating Tasks.
  2. Providing Constructive Feedback and Support.

Module 12: Evaluating Delegation Success and Continuous Improvement

  1. Monitoring and Assessing Delegated Tasks.
  2. Reflecting on Delegation Outcomes and Identifying Areas for Improvement.

Activities and Learning Methods:

  1. Case studies and real-world examples.
  2. Group discussions and peer sharing.
  3. Interactive workshops and role-playing exercises.
  4. Guest speakers sharing their experiences in contextual leadership and effective delegation.
  5. Scenario-based simulations for practicing different leadership approaches.
  6. Delegation role-playing and feedback sessions.
  7. Cross-cultural communication exercises.
  8. Action planning and goal setting.

This content outline aims to provide a comprehensive training program that helps participants develop contextual leadership skills, adapt their leadership approach to different situations, and effectively delegate tasks to drive team and organisational success. The program emphasizes practical application, critical thinking, and interpersonal skills in various leadership and delegation contexts.

SIMULATION: LEADS (Contextual Leadership)

Johnson Mathai, Schneider Electrical:

Great, good content and context. it helps us on our daily professional & personal life.

Shivaram Chandrasekhar, Applied Materials:

We had a good Simulation session last week. It gave me some good insights and an opportunity to map verbal descriptions to the inherent needs of different personalities. It also gave me a chance to experiment with different responses and see the consequences.