• +91-8917426737 (0900-1800 Hrs. IST)

Contact Information

  • 1135, FF, Landmark Cyber Park, Sec 67, Gurugram, Haryana-122101

  • +91-8917426737 (0900-1800 Hrs. IST)


Service Leadership


The world around us is changing at an unprecedented pace. Availability of data, objective analysis, improved processes are increasing expectations of customers as never before. Is your organization ready to meet the challenge internally and externally? Are your managers aligned with the vision of your organization to deliver superior customer experience? This program aims at providing answers to these questions and many more. 

2 Days

Managers in Mid and Senior Management roles 

Simulations, Videos, Case Study, Self-Assessments Classroom Lecture (Online)  

Redefining Service & Service Leadership 

  • Understanding the shift from meeting needs to creating value 

  • Creating & managing empowered and innovative teams 

Rising Customer Expectation & Improving Your Service 

  • Understanding Speed, Objectivity, Error-Freeness & Cost Sensibilities of Customers 

  • Building blocks of Service improvement 

Technology In Service- The Game Changer 

  • Using Technology for Continuous Improvement 

Building Service Excellence for The New Age 

  • Appreciating 10 fundamental requirements of Service Excellence 

  • Applying Service Excellence at the work- place 

Changing Service Landscape- Innovations Around Us 

  • Digital Innovations that have destroyed yesterday’s behemoths and learnings from those 

Sensing Digital Opportunities In Service Delivery 

  • Using Structured Process Analysis for Digital Opportunities 

Aligning Stakeholders & Implementing Opportunities 

  • Cost-Benefit Analysis of a Digital Intervention 

  • Aligning Stakeholders & Managing Change


SIMULATION: Customer Is King

Bijan Patra, HP Enterprise

Excellent Simulation and lots of progressive new learnings.